Z Desk 2.2 – Support Tickets System with Knowledge Base & FAQs
Introduction
Z Desk 2.2 is a modern customer support ticketing system that comes with a built-in knowledge base and FAQs management. Designed for businesses, SaaS platforms, and agencies, it helps streamline support workflows by offering live chat, multiple departments, user roles, and powerful ticket management. Built on CodeIgniter 3 with Bootstrap 5, Z Desk ensures speed, security, and mobile responsiveness.
Key Features
- Mobile Friendly & Responsive: Works seamlessly on all devices.
- Support for LTR & RTL Layouts: Perfect for multilingual businesses.
- Easy Installation Wizard: Quick setup without coding knowledge.
- Secure Ticketing System: Role-based access, custom fields, and ticket assignment.
- Live Chat Integration: Real-time customer conversations with department assignment.
- Email-to-Ticket: Automatically convert customer emails into tickets.
- Knowledge Base: Publish articles and FAQs with voting and sharing options.
- Reports & Analytics: Track tickets, departments, and staff performance.
- Security First: 2FA, reCAPTCHA, XSS & SQL injection protection.
- Envato Purchase Code Verification: Useful for developers selling on Envato.
- Backup Options & Maintenance Mode: Keep your system secure and updated.
- Social Login Support: Login with Facebook, Google, or Twitter.
Pros & Cons
| Pros | Cons |
|---|---|
| Complete support system with tickets, chat, FAQs, and knowledge base. | Requires hosting with PHP 8.2 compatibility. |
| Secure with 2FA, reCAPTCHA, and strong password policies. | Learning curve for non-technical admins. |
| Easy customization and multilingual support (LTR & RTL). | Initial setup requires server access and CRON jobs. |
| Supports unlimited user roles and staff members. | Advanced features may need training to use effectively. |
Installation Overview
- Upload Z Desk files to your web server (public_html or subdomain).
- Create a MySQL database and configure the connection in the installer.
- Run the installation wizard to complete setup.
- Enable SMTP for email-to-ticket automation.
- Configure departments, staff roles, and ticket priorities from the admin panel.
- Activate knowledge base, FAQs, and canned replies for faster support.
Why Choose Z Desk?
Z Desk is a feature-rich helpdesk ticketing system that integrates ticket management, live chat, knowledge base, FAQs, and reporting in one secure platform. It’s designed to improve customer satisfaction, reduce response times, and streamline team workflows — all while being lightweight and scalable for businesses of any size.
Download Z Desk Support Tickets System
Get the latest version of Z Desk 2.2 today and launch your own secure customer support helpdesk with integrated knowledge base and FAQs.
