YITH WooCommerce Pending Order Survey Premium 1.31.0
Introduction
YITH WooCommerce Pending Order Survey Premium is a smart plugin designed to help online store owners recover abandoned or incomplete orders. With this tool, you can automatically send personalized surveys to customers who left orders in a pending state, asking them why they didn’t complete their purchase. By collecting this feedback, store owners gain valuable insights into customer behavior, checkout issues, or pricing concerns — ultimately helping to boost conversion rates and sales.
Key Features
- Create unlimited surveys that automatically send to users with pending orders.
- Schedule survey emails with customizable time intervals for dispatch.
- Include a coupon code in the survey email to encourage order completion.
- Add a repurchase link in the email body so users can retry payment instantly.
- Send automated thank-you emails after an order is completed successfully.
- Track answers for each survey question, including open-text responses.
- View all pending orders in one place for better order management.
- Monitor recovered orders that were completed thanks to the repurchase link.
- Access statistics and detailed reports for surveys and recovered sales.
- Export survey results and responses to CSV for further analysis.
Benefits of Using This Plugin
Abandoned carts and pending orders are a major challenge for WooCommerce stores. With this plugin, you can:
- Recover lost revenue by motivating customers to complete their pending orders.
- Understand the reasons behind order abandonment directly from customers.
- Offer incentives like discount coupons to re-engage hesitant buyers.
- Automate follow-ups without needing manual intervention.
- Improve customer experience by addressing real pain points.
Installation Guide
- Download the YITH WooCommerce Pending Order Survey Premium plugin package.
- Log into your WordPress admin dashboard.
- Navigate to Plugins → Add New → Upload Plugin.
- Upload the
.zipfile and click Install Now. - Activate the plugin from your Installed Plugins list.
- Go to YITH → Pending Order Survey settings to configure your surveys, emails, and incentives.
Use Cases
- Recovering abandoned carts — Send emails with coupon codes to customers who left items without completing payment.
- Market research — Learn why customers hesitate to purchase, whether due to shipping costs, pricing, or trust factors.
- Increasing loyalty — Use thank-you emails and incentives to strengthen customer relationships.
- B2B stores — Collect data from wholesalers who frequently abandon bulk orders.
Comparison with Alternatives
| Feature | YITH Pending Order Survey | Default WooCommerce | Other Abandoned Cart Plugins |
|---|---|---|---|
| Automated survey emails | ✔️ Yes | ❌ No | ✔️ Limited |
| Coupon integration | ✔️ Yes | ❌ No | ✔️ Some |
| Repurchase link | ✔️ Yes | ❌ No | ✔️ Limited |
| CSV export | ✔️ Yes | ❌ No | ✔️ Sometimes |
Conclusion
YITH WooCommerce Pending Order Survey Premium 1.31.0 is a must-have plugin for any WooCommerce store struggling with incomplete purchases. By automating surveys, offering incentives, and tracking responses, it not only recovers sales but also provides actionable data to optimize your eCommerce strategy. If your goal is to reduce abandoned orders and increase conversions, this plugin is a reliable solution.
