UHelp 3.1.2 – Helpdesk Support Ticketing System (Laravel)
UHelp 3.1.2 is a modern Helpdesk and Customer Support Ticketing System built with Laravel.
It is designed to help businesses efficiently manage customer inquiries, complaints, and support requests.
With advanced automation, role-based management, and integrated notifications, UHelp ensures faster resolution times and improved customer satisfaction.
Key Features of UHelp
- Ticket Management – Track, assign, and resolve support requests efficiently.
- Role-Based Access – Define admin, employee, and agent roles with permissions.
- Knowledge Base – Publish articles and convert tickets into articles for self-service.
- Email-to-Ticket – Convert customer emails directly into support tickets.
- Custom Fields – Collect more information from customers with flexible forms.
- Automation & Notifications – Set up auto-responses, custom alerts, and announcements.
- Project Management – Manage support projects with tasks, imports, and assignments.
- Reports & Analytics – Generate insights on customer support performance.
- Social Logins – Allow login with Google, Facebook, Twitter, Envato, or Gmail.
- Enhanced Security – SSL enforcement, captcha, IP tracking, and advanced access control.
- RTL Support – Works with both LTR and RTL languages for global users.
- Live Notifications – Real-time ticket updates and announcements for agents & customers.
Pros & Cons of UHelp
| Pros | Cons |
|---|---|
| Comprehensive ticketing and support system | Requires hosting with Laravel support |
| Role-based permissions for better team management | Setup may be complex for beginners |
| Supports social login & email-to-ticket feature | Some advanced features require customization |
| Built-in automation and live notifications | Best suited for medium to large businesses |
How to Install UHelp
- Download the UHelp script package and upload it to your hosting server.
- Set up a new MySQL database.
- Update the
.envfile with your database credentials. - Run database migrations using Laravel artisan commands.
- Access the installation wizard to configure admin details.
- Log in to the Admin Panel to create roles, add employees, and set up ticket categories.
UHelp vs Other Ticketing Systems
| Feature | UHelp | SupportPal | osTicket |
|---|---|---|---|
| Framework | Laravel | PHP (custom) | PHP |
| Email-to-Ticket | ✔️ | ✔️ | ✔️ |
| Social Logins | ✔️ | ❌ | ❌ |
| Knowledge Base | ✔️ Built-in | ✔️ Add-on | ✔️ |
| Automation & Notifications | ✔️ Advanced | ✔️ | ❌ Basic |
| RTL Support | ✔️ | ❌ | ❌ |
Download UHelp PHP Script
The UHelp Support Ticketing System is an excellent solution for businesses that need a professional, automated, and secure helpdesk system.
With its advanced features like automation, knowledge base, live notifications, and multi-role management, UHelp helps streamline customer service operations and boost efficiency.
