BeDesk 2.0.2 – Customer Support Software & Helpdesk Ticketing System
Introduction
BeDesk 2.0.2 is a modern, self-hosted customer support and helpdesk software designed to streamline customer service for businesses of all sizes. It allows you to manage tickets, handle emails, and provide a robust knowledge base — all from a single, centralized platform. With no coding knowledge required, BeDesk makes it easy to set up a professional customer support system while maintaining complete control of your data.
Key Features
- Email to Ticket Conversion: Automatically convert customer emails into support tickets.
- Notifications: Real-time alerts for new tickets, replies, and updates.
- Knowledge Base: Create and manage FAQs and guides to reduce repetitive queries.
- Reports & Analytics: Track ticket volume, response times, and agent performance.
- Customizable Appearance: Built-in appearance editor to match your brand identity.
- Dark Mode: Enhanced user experience with light and dark mode options.
- Role Management: Assign roles and permissions to different team members.
- Social Login: Quick authentication with social media accounts.
- Translation Ready: Supports multiple languages for global businesses.
- Responsive Design: Optimized for mobile, tablet, and desktop devices.
- Rich Text Editor: Create detailed responses with formatting and media support.
- Lifetime License: One-time purchase, no recurring fees.
Pros & Cons
| Pros | Cons |
|---|---|
| Self-hosted with full data control | Requires server setup knowledge for optimal performance |
| One-time payment with lifetime license | No cloud hosting included (manual hosting required) |
| Robust ticketing and knowledge base system | Limited third-party integrations compared to SaaS tools |
| Customizable and responsive design | Advanced features may require technical tweaks |
Step-by-Step Installation Guide
- Download the BeDesk 2.0.2 package.
- Upload the files to your hosting server.
- Create a new MySQL database and user.
- Edit the
.envfile with your database credentials and application URL. - Run the installation wizard to set up the admin account and basic settings.
- Access the admin dashboard to configure roles, departments, and branding.
Comparison: BeDesk vs Alternatives
| Feature | BeDesk | Freshdesk | Zendesk |
|---|---|---|---|
| Self-Hosted | ✔ Yes | ✖ No | ✖ No |
| Lifetime License | ✔ One-time payment | ✖ Subscription | ✖ Subscription |
| Knowledge Base | ✔ Included | ✔ Included | ✔ Included |
| Custom Branding | ✔ Full control | ✖ Limited | ✖ Limited |
| Integrations | ✖ Limited | ✔ Wide range | ✔ Wide range |
Download BeDesk Script
BeDesk 2.0.2 is an ideal solution for businesses that want a self-hosted, cost-effective, and feature-rich customer support platform. With its intuitive interface, lifetime license, and powerful ticketing system, it is a strong alternative to subscription-based helpdesk software.
