Deskzai 2.4.0 – Customer Support System, Helpdesk & Support Ticket Platform

Introduction

Deskzai 2.4.0 is a powerful customer support, helpdesk, and ticket management system built with Laravel. It is designed to help businesses streamline customer service, automate ticket assignments, and provide fast, reliable, and professional support to clients. With advanced features like AI-powered ticket replies, knowledge base integration, and real-time notifications, Deskzai makes support teams more efficient and customer experiences seamless.

Core Features of Deskzai

• Knowledge Base – Create and manage helpful articles for customer self-service.
• Business Hour Settings – Define working hours and manage support availability.
• Email to Ticket – Convert customer emails directly into support tickets.
• User Ticket Portal – Easy-to-use interface for customers to raise and track tickets.
• Analytics Reports – Get detailed insights into agent performance and support efficiency.
• AI Ticket Reply – Integrated ChatGPT API for automated intelligent responses.
• Collision Detection – Prevent multiple agents from working on the same ticket simultaneously.
• Tagging & Notes – Organize tickets with tags and add internal notes for context.
• Instant Reply & Canned Responses – Speed up responses with pre-defined templates.
• Agent Rating System – Collect customer feedback to measure support quality.
• Announcements – Notify users about important updates or changes.
• Automations – Automate ticket assignment, follow-ups, and reminders.
• Role & Permission System – Manage access for agents, admins, and staff.
• Chatting System – Real-time conversation between agents and customers.
• Live Notifications – Instantly alert agents and customers of updates.
• Security Features – Two-factor authentication, SSL, captcha, and more.
• RTL Support & Translations – Multi-language and right-to-left support for global use.
• Dark Mode & Custom Themes – Personalize the interface to match branding.
• Tenancy Supported Backend – Ideal for SaaS providers serving multiple clients.

Why Choose Deskzai?

• ✔️ All-in-One Solution for customer support, ticketing, and knowledge management.
• ✔️ AI-Powered Responses reduce agent workload and increase efficiency.
• ✔️ Customizable & Scalable with Laravel backend for enterprises and startups alike.
• ✔️ Analytics & Reports help businesses optimize their support workflow.
• ✔️ Global Ready with RTL, multi-language, and role-based permissions.

Installation Guide

1. Download and extract the Deskzai 2.4.0 package.
2. Upload files to your hosting server and configure .env settings.
3. Set up your database and run migrations using Laravel commands.
4. Configure mail and ticketing settings for automated email-to-ticket conversion.
5. Enable ChatGPT API integration for AI-powered ticket replies (optional).
6. Launch the app and start managing tickets, support agents, and customers.

Download Deskzai Helpdesk Scripts

Deskzai is more than just a support ticket system – it’s a full customer experience management tool. Whether you run a small business or a large enterprise, Deskzai helps you deliver faster, smarter, and more reliable customer service.